Last updated: July 13, 2026

Second Life Tech Ltd operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Second Life Tech Ltd is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with our website, where you live, and as permitted or required by applicable law:

• Contact details: Including your name, business name, address, billing address, shipping address, phone number, and email address.

• Financial information: Including credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, and payment confirmation details.

   

• Account information: Including your username, password, security questions, preferences, and settings.

   

• Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.

   

• Communications with us: Information you include in your inquiries, such as requests for IT asset disposal (ITAD) quotes, bulk e-waste removal scheduling, or customer support.

• Device & Usage information: Information about your device, browser, network connection, IP address, unique identifiers, and how you navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: When you create an account, purchase refurbished hardware or computers, book an asset pickup, or communicate with us.

• Automatically through the Services: From your device when you visit our website, through the use of cookies and similar tracking technologies.

• From our service providers: When we engage them to enable certain technology and process your information on our behalf.

• From our corporate partners: Including businesses looking for certified tech recycling.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: We use your personal information to process your payments, fulfill your orders for refurbished computers, manage your account, arrange shipping, or organize logistics for business hardware logistics.

• Marketing and Advertising: To send promotional updates, special offers on corporate hardware batches, and display relevant online advertisements based on your activity.

• Security and Fraud Prevention: To authenticate your account, provide a secure checkout, detect fraudulent or malicious activity, and protect our infrastructure.

• Data Security Assurance: In providing certified data destruction services, any client information linked to hardware asset tracking is maintained under tight security protocols.

• Communicating with You: To provide responsive B2B and consumer customer support, manage commercial accounts, and maintain effective business relationships.

• Legal Reasons: To comply with applicable laws (including UK WEEE regulations), respond to valid legal processes, and enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

• With Shopify, vendors, and third parties: Who perform operational services on our behalf (e.g., payment processing, secure data analytics, customer support, cloud storage, fulfillment, and product shipping).

• With business and marketing partners: To provide targeted marketing services and personalized advertisements in accordance with their own privacy notices.

• Upon your direct request: When you explicitly direct or consent to our disclosure of information to third parties (such as logistics partners handling large-scale IT asset disposal or custom shipping).

• Corporate transactions: In connection with a business merger, asset sale, corporate restructuring, or to protect and defend our corporate legal rights.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our platform to provide and improve the service. Information you submit will be transmitted to and shared with Shopify and may be processed in countries outside your residence. Shopify may use data from your interactions with our store along with other merchants to provide enhanced feature sets. Shopify remains responsible for processing this automated data. To learn more, you can visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

Our website may provide links to online platforms operated by third parties (such as regulatory compliance portals or asset tracking software). We do not guarantee and are not responsible for the privacy or security of external platforms. We highly recommend reviewing their independent privacy policies.

Children’s Data

Our technical and corporate services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” While we enforce stringent methods for corporate data destruction on client hardware, standard web data sent to us may not be entirely secure while in transit.

How long we retain your personal data depends on different operational factors, such as maintaining active customer accounts, providing continuous support, complying with legal data retention rules in the UK, resolving legal disputes, or enforcing our policies.

Your Rights and Choices

Depending on where you live (specifically if you reside in the UK or European Economic Area), you may exercise the following rights regarding your personal information:

• Right to Access / Know: Request a copy of the personal information we hold about you.

• Right to Delete: Request that we completely wipe or delete your personal files from our active systems.

• Right to Correct: Request corrections to any inaccurate personal details we maintain.

• Right of Portability: Request a transfer of your data structure to a designated third party.

• Objection & Restriction: Object to or ask us to restrict the processing of your data for specific operations, including direct marketing.

• Withdrawal of Consent: Withdraw your consent at any time where data processing is explicitly consent-based.

You can manage your preferences or unsubscribe from promotional emails using the opt-out link provided in our newsletters.

Complaints

If you have a complaint regarding how your data is processed, please contact us directly using the details below. If you reside in the UK, you have the right to lodge your complaint with the Information Commissioner’s Office (ICO), or your local regional data protection authority.

International Transfers

We may store, transfer, and process your personal information outside the country you live in. If we transfer data outside the UK or European Economic Area (EEA), we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent framework agreements approved by the UK authorities, unless the destination country ensures an adequate level of legal protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect structural changes to our recycling, refurbishing, or operational security practices. The revised policy will be posted dynamically on our website with an updated “Last updated” date.

Contact

Should you have any questions about our privacy practices, corporate data policies, or if you would like to exercise your user rights, please contact us:

• Company Name: Second Life Tech Ltd

• Contact Number: +447353859484

• Corporate Address: United Kingdom