Refund policy

At Second Life Tech Ltd, we stand behind the quality of our technology. As a premier provider of sustainable ITAD solutions, our policy ensures clarity and fairness for all buyers of our refurbished hardware and computers.

1. Warranty Claims & Hardware Protection

  • Return to Base (RTB) Warranty: All warranties on our refurbished devices are strictly Return to Base (RTB). The customer is responsible for safely shipping the item back to our facility for professional testing, repair, or replacement.

  • Streamlined Warranty Process: If you experience any technical issues covered under your warranty, you must contact our support team via WhatsApp (+447353859484) before shipping the item. This allows our team to assess the issue remotely and guide you efficiently.

  • Logistics & Postage Costs: The customer bears all return postage costs. However, if our technicians diagnose the issue as a genuine hardware component failure or a processing error on our part, return logistics will be handled accordingly.

2. 14-Day Return Policy (Change of Mind & Corporate Orders)

  • Change of Mind / Incorrect Procurement: If your organization changes its mind or orders the wrong specifications, you can return the product within 14 days from the date of receipt. The client covers all postage and secure transit costs for the return and re-delivery.

  • Resellable Conditions for Returns: To qualify for a refund, all items must be returned in their original packaging and in 100% resellable condition. Hardware must be unused, unaltered, and complete with all original accessories or parts. We cannot accept items that show signs of post-delivery wear or tampering.

3. Laptop Battery Performance Disclaimer

  • No Long-Term Battery Warranty: Because we specialize in breathing new life into pre-owned technology, we check battery health strictly upon arrival and processing. We do not provide long-term warranties on laptop battery life or capacity retention.

  • Immediate Reporting Required: Any battery-related discrepancies must be reported immediately upon receiving the order. Battery degradation over time is not covered after the initial 14-day return window.

4. Verification & Condition of Returns

  • Complete Audit Requirements: All returned items undergo a strict hardware audit. Items must arrive with their original tracking tags and accessories intact.

  • Rejection Clause: Any visible signs of physical damage, unauthorized tinkering, or missing hardware components will result in the immediate voiding of the warranty or a heavily reduced partial refund.

5. Secure Refund Processing

  • 4-Day Refund Timeline: Once our facility receives and audits the returned hardware, your refund will be processed within 4 business days.

  • Original Payment Method: Refunds are securely issued back to your original payment method. Please allow standard banking clearance times for the funds to reflect in your account.

6. Damaged Parcels & Transit Faults

  • Damaged in Transit: If your package arrives structurally compromised, notify us immediately via WhatsApp with clear photographic evidence of the packaging and the enclosed hardware.

  • Resolution Options: For certified transit damage, we will instantly fast-track either a full product replacement or a 100% refund. In these verified scenarios, Second Life Tech Ltd will cover the return postage costs.

7. How to Initiate Your Return

  • Contact Our Team: To start a return, simply connect with us on WhatsApp with your exact Order Number, the reason for the claim, and clear pictures/videos of the hardware if you suspect a technical fault.

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